FAQ
We are only able to cancel or amend orders before they have been shipped. Sorry, we know this is not ideal and we are looking into providing this in the future, but for now- please return any items you no longer wish to keep and contact us immediately for any address amendments you would like to make.
AU
Australia Post Standard
FREE 3 to 5 business days
Australia Post Express(When available, Order must be placed by 12pm business days)
$4.95 1 to 2 business days
Wholesale Portal
Order value $0 -$150
$9.95 3 to 5 business days
Order value $150.01-$500
$19.95 3 to 5 business days
Order value $500.01+
FREE 3 to 5 business days
International Shipping
New Zealand
Australia Post Standard International
$14.95 5 to 10 business days
Worldwide
Australia Post Standard International
Price Dependant on zone and distance from Australia
5 to 25 business days
Ege Hair Care is not responsible for any packages held by international customs agencies and it is not the responsibility of Ege Hair Care to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Ege Hair Care is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
Should Ege Hair Care mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.
As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Ege Hair Care is not responsible for any additional fees that may incur in order to reroute or reship the package.
Australia Post may be subject to delays from time to time. Which are out of our control. We ask all customers to please allow extra time and check tracking information.
Please check your tracking information which is sent once your order is shipped.
To make further checks please contact the courier company who will be able to share more information about the delivery of your item.
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us asap.
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@egehair.om to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.
We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:
Your full name
Your order number
Product name
Picture of the fault / incorrect item
In instances your order is returned to us due to incorrect address information, missed delivery, delivery window expiration or custom fees we shall issue a EGift Card to the amount of your original order value.