Refund Policy

The returns policy only applies for orders placed within Australia. We currently offer no returns for international orders.

We offer a 30 day money back guarantee for items that are still in their original packaging and not used. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first. Returns will not be accepted without an approved return request.

Returns can be mailed to: PO BOX 139 Doveton VIC 3177. We will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will provide a shipping label once the return has been approved.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@egehair.com

This document was last updated on November 11, 2024.